Return Merchandise Authorization (RMA)
Ydeveloper offers a feature-rich solution to automate the difficult and time-consuming processes involved in dealing with goods returned by customers. The very fact that customers have returned some goods - for whatever reason - is enough to make any business sit up and take notice.
All the previous transactions have to be considered carefully before the process begins. If, on top of that, you don't have the right software to help you out with fair processing to the full satisfaction of the customer... well, there's your Pandora's Box wide open.
Ydeveloper's Return Merchandise Authorization System comes with:
- A user-friendly interface for entering the customer's data and product information - after entering this information, the RMA number is generated and a notification emailed to your service staff.
- Analysis and report tools for users to create statistical reports, which include:
- Profitability analysis
- Parts and labor cost analysis
- Total defective materials count
- Product failure analysis
- Turnaround time analysis
- RMA case reviews
So what functionality does Ydeveloper's RMA solution offer? Here's what:
- Track all RMA orders from customer accounts/sales orders by date/searching
- View the real-time status of each RMA order
- Keep track of all RMA orders that require receiving shipment from the customer
- Keep track of the item quantity received, damage during shipment, and other customizable data
- Access details such as date, time, and the employee who processed the RMA order
- Allow customers to directly interact with your RMA department by logging into their account
- Notify automatically the shipping/receiving department to expect an RMA receipt
- Issue a refund or fulfill an exchange order
- Issue a credit back to the customer to automatically complete the RMA order
- Adjust your inventory automatically
- Send automated email notifications to update customers
- Log every single step in the process into your RMA system
The value of our solution is obvious. Sourcing it means making the best business investment ever. If you require more info on Ydeveloper's RMA solution, the best way to access it is to Contact us.